Privacy policy

1. Who We Are

Eurobridge Office Support, obrt za uredske i administrativne usluge, vl. Lea Grubešić ("we", "us" or "our") operates the website https://eurobridge.hr and is the data controller responsible for the personal data described in this policy. If you have any questions, you can reach us at info@eurobridge.hr. We are based in Croatia.

2. Information We Collect

This website is not an online store and has no user accounts, cart or payment. Depending on how you use the website, we may collect the following categories of personal data:

• name
• email address
• phone number, if you choose to provide it
• the service you select
• the content of your message
• technical data needed for the website to work, such as language preference and session or security data

We collect contact-form data only when you send us an enquiry. Those data are used solely to receive your enquiry and to contact you about that enquiry. We do not use them to build a profile, we do not add them to a mailing list, we do not sell them, and we do not process them for any other purpose.

3. How We Use Your Information

We use personal data from the contact form only to read your enquiry, reply to you and, if needed, continue that same conversation. We use strictly necessary technical data to run the website securely and to prevent abuse of the form. We set non-essential cookies only with your consent. We do not use contact-form data for orders, accounts, marketing, or any purpose other than answering your enquiry.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• steps at your request prior to entering a contract, namely handling and answering your enquiry
• compliance with a legal obligation, where such an obligation applies (such as tax and accounting law)
• your consent (for marketing, if it is ever offered separately, and for non-essential cookies, which you may withdraw at any time)
• our legitimate interests (to secure the website and prevent abuse of the contact form), balanced against your rights and freedoms

Contact-form data is not processed on any broader basis than is needed to contact you about your enquiry.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website and remember your preferences. Analytics and marketing cookies are set only if you accept non-essential cookies. You can manage non-essential cookies through our cookie banner and your browser settings. See our Cookie Policy for more detail.

6. How We Share Your Information

We do not sell your personal data. We share it only with service providers who help us run the website, such as hosting, and where required by law. These providers may only process your data on our instructions. We do not share contact-form data with payment providers, shipping carriers or advertisers. The enquiry is delivered to us so that we can reply to you.

7. International Data Transfers

Some of our service providers may be located outside your country. When we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision to protect your information.

8. Data Retention

We keep contact-form data only for as long as necessary to handle and close your enquiry, and thereafter only if a legal, accounting or reporting obligation requires it. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Under the GDPR you have the right to access your personal data; to request correction or erasure; to restrict or object to processing; to data portability; and to withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with your local data protection supervisory authority. In Croatia that is the Personal Data Protection Agency (AZOP). To exercise any of these rights, contact us at info@eurobridge.hr.

10. Data Security

We use appropriate technical and organisational measures, such as encryption in transit and access controls, to protect your personal data. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the effective date above and, where appropriate, notify you. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, contact Eurobridge Office Support, obrt za uredske i administrativne usluge, vl. Lea Grubešić at info@eurobridge.hr.